Vix: A Division of Vanguard Citizen Services
Your technology. Our mission.
Vanguard Citizen Services is an immersive organization dedicated to helping people grow through story, support, and shared purpose.We believe technology should serve people, not overwhelm them. And we believe no one should be left behind in a digital world.
Hours:
Mon-Fri: 10am-5pm Eastern
Sat: 10am-4pm Eastern
Sun: Closed
© 2025 Vanguard Citizen Services. All rights reserved.
“Vix” is a service mark of Vanguard Citizen Services
Who We Are
Vix is the tech-guidance arm of Vanguard Citizen Services. We translate modern devices into practical tools for every neighbor.
Our team, the Vanguard Knights, brings skill in narrative strategy, systems engineering, community outreach, and design. We serve with clarity and discipline, guarding your privacy while turning confusion into confidence.From a quick answer to a full in-home setup, Vix equips you to think wider, live stronger, and move forward with purpose.
We currently serve the Louisville Metro, Hardin County, and Fort Knox areas.
Virtual consultations are available upon request.
What We Do
• Home WiFi Setup & Mesh Network Optimization
• Smart Device Installation & Configuration
• Digital Literacy Coaching (phones, apps, email)
• Computer & Printer Troubleshooting
• Tech for Seniors or Non-Digital Natives
• Custom Solutions for Small Businesses and Families
Why Vix?
In a world overwhelmed by technology, we stand for clarity.
We don’t just show up to fix problems. We show up to empower.
We treat every Citizen like someone worthy of respect, not confusion.
Our Process
1. Connect – Reach out with your need
2. Clarify – We’ll ask questions and explain your options
3. Complete – We provide clean, professional service
4. Continue – Support doesn’t stop at the install. We’re still here.
Vix Service Tiers
Guidance Tier I
Price: Free
Duration: 15 minutes
Ideal For: One focused tech topic such as a quick purchase decision, minor troubleshooting, or a specs question.
Remote / On Site: Remote only by secure video or phone, screen-share optional.Notes
• Limit one topic per call.
• No hands-on setup, data transfer, or warranty. Follow-up work moves to paid tiers.
• A brief intake form lets us prepare so you leave the call with a clear action plan.
Guidance II Tier
Price: $24.99
Duration: 30 minutes
Ideal For: Up to two detailed tech questions or a side-by-side product comparison. We leave you with a clear buying plan for phones, tablets, computers, or other smart-home gear.
Remote / On Site: Your choice. Remote by secure video or phone, or on-site within our service radius.Notes
• Advice only. No physical setup, data transfer, or wiring.
• If a session runs long due to factors outside our control, we finish the answer without extra charge.
• One free reschedule is allowed with at least twenty-four hours’ notice.
• The intake form keeps the session focused so you end with confident next steps.
Guidance III Tier
Price: $29.99
Duration: 60 minutes
Ideal For: On-site setup of one personal device such as a printer, computer, smartphone, tablet, network router, or TV up to forty-three inches. Service includes Wi-Fi connection, account sign-in, a basic security check, and a brief walkthrough of key features.
Remote / On Site: On site only within our service radiusNotes
• No drilling, wall mounting, cable runs, electrical work, or business-administration configuration.
• Additional devices may be set up during the visit at $15 per device, at the consultant's discretion.
• Seven-day service warranty covers one follow-up tweak within the original scope.
Forge Tier
Price: $74.99
Duration: 90 minutes
Ideal For: Complex in-home projects. We configure up to three devices from the Guidance III list, set up a mesh Wi-Fi system, and handle data transfers up to 50 GB. Every connection is verified and secured before we leave.
Remote / On Site: On site only within our service radiusNotes
• No drilling, wall mounting, cable runs, electrical work, business-administration setup, or advanced network architecture.
• Data transfers over 50 GB require overnight processing and are handled under the Concierge Experience.
• Additional devices may be set up during the visit at $15 per device, at the consultant's discretion.
• Fourteen-day service warranty covers one follow-up visit or virtual tweak within the original scope.
Concierge Experience
Price: $129.99
Duration: 180 minutes
Ideal For: Complete start-to-finish service including purchasing guidance, hardware delivery, and in-home setup for up to three TVs, five computers, five mesh Wi-Fi points, five smartphones, five tablets, and one custom gaming PC. Data transfers larger than 50 GB are performed overnight and verified the next day.
Remote / On Site: On site only within our service radiusNotes
• Up to three additional devices may be added during the visit at $25 per device, at the consultant's discretion.
• No drilling, wall mounting, cable runs, electrical work, business-administration setup, or advanced network configuration.
• Fourteen-day service warranty covers one follow-up visit or virtual tweak within the original scope.
🚫 What We Don’t DoWe don’t mount TVs, drill walls, run cables, or handle electrical wiring.
But we’ll gladly refer you to trusted local pros for those jobs.
📍 Service AreaWe currently serve the Louisville Metro, Hardin County, and Fort Knox areas.
Virtual sessions are available to anyone, anywhere.
🛡️ Service warranties are our pledge of honor. For a set number of days after your session, any issue that falls within the original scope is corrected at no extra cost. You can summon us once more, confident that your gear will work as promised.
📬 Ready to Book?
How It WorksUse the form below to request a session. Once we receive your request, we’ll follow up to confirm details and schedule your appointment.This form does not guarantee a booking. It helps us prioritize who needs help first and how long it may take.
Vix Service Terms
Last updated: 24 June 2025
These terms apply to every Vix Tech Consulting session. By booking or receiving service you accept all conditions below. If you disagree with any term do not schedule or use our services.1. Scope of service• Consumer-level consultation, setup, and data migration for personal devices
• No drilling, wall mounting, cable runs, electrical work, business-admin platforms, or advanced network architecture2. Tiers and fees• Guidance I – Free | 15 min | Remote | One topic | Advice only
• Guidance II – 24.99 USD | 30 min | Remote or on-site | Up to two topics | Advice only
• Guidance III – 29.99 USD | 60 min | On-site | Setup of one device; extra device 15 USD each at technician discretion
• Forge Tier – 74.99 USD | 90 min | On-site | Up to three devices, mesh Wi-Fi, data transfer to 50 GB; extra device 15 USD each
• Concierge Experience – 129.99 USD | 180 min | On-site | Purchase guidance, delivery, full home setup, overnight transfers above 50 GB; extra device 25 USD each, limit three3. Travel policy• Standard radius: one-hour drive from downtown Louisville, Kentucky.4. Booking, cancellation, reschedule• Appointment confirmed only after you receive a calendar invite
• Cancel or reschedule without fee up to 24 hours before start time
• Missed or late-change appointments may incur actual travel costs
• Vix may reschedule for severe weather, illness, or events beyond control5. Service warranties• Guidance I and II – No warranty
• Guidance III – One follow-up visit or virtual tweak within 7 calendar days
• Forge Tier – One follow-up visit or virtual tweak within 14 calendar days
• Concierge – One follow-up visit or virtual tweak within 14 calendar days
• Warranties cover original scope only and exclude new tasks or devices6. Data loss disclaimerWe take reasonable steps to protect data, yet any change carries risk. Back up all devices before service. Vix is not liable for data loss, revenue loss, or opportunity cost.7. Privacy and confidentiality• Information shared during a session remains private
• Online data is stored in encrypted form and never sold or rented
• Vix does not store passwords or transfer personal files without permission8. Limitation of liabilityTotal financial responsibility for any claim is limited to the amount you paid for that session, or 100 USD if the session was free. Vix is not liable for indirect, consequential, or punitive damages.9. Governing lawThe laws of the Commonwealth of Kentucky govern these terms. Any dispute shall be brought in the state or federal courts located in Kentucky.10. Changes to termsWe may update these terms at any time. The new version is effective when posted on the Vix website. Continued use after changes signifies acceptance.11. ContactUse the secure form at vix.vcscitizen.org/contact for any question or request. We respond within two business days.
Last updated 24 June 2025This notice explains how Vix Tech Consulting (“Vix,” “we,” “our,” “us”) collects, uses, and protects information when you visit vix.vcscitizen.org and any sub-pages under that domain (“the Site”). Vix operates as the technology-guidance arm of Vanguard Citizen Services. By using the Site you agree to this policy.1. Information we collect
• Contact details – name, email, and optional phone, captured through our secure request form.
• Service details – tier requested, appointment notes, and basic device information you volunteer so we can prepare for the session.
• Technical data – browser type, pages visited, time on page, gathered through Plausible Analytics, which sets no cookies.
• Payment data – last four digits, transaction ID, and billing zip code, processed by Stripe or PayPal; we never store full card numbers.We do not intentionally collect sensitive personal data unless you provide it.2. Why we collect it
• Confirm inquiries and manually schedule consulting sessions.
• Deliver invoices and service follow-ups.
• Maintain Site performance and security.
• Send service updates or marketing only when you opt in.
• Comply with accounting and legal requirements.3. How we store and secure data
• All traffic travels over HTTPS encryption.
• Form submissions reside in an encrypted database with role-based access.
• Admin accounts use mandatory two-factor authentication.
• Backups are encrypted at rest and deleted after thirty days.
• Access logs are reviewed quarterly for unauthorized activity.4. Sharing with third partiesWe share data only with vendors essential to operating Vix and each vendor must keep the data confidential.
• Stripe or PayPal – payment processing.
• Plausible Analytics – aggregate, cookie-free traffic metrics.
• Email delivery provider – transactional messages and opt-in updates.We do not sell or rent your information.5. Cookies and tracking
• A single Cloudflare security cookie protects the Site.
• The Site sets no marketing or profiling cookies.
• Embedded media such as YouTube may set their own cookies when you press Play. You may block cookies in your browser, but embedded media may stop working.6. Data retention
• Inquiry and booking records – twenty-four months.
• Service records and invoices – seven years for tax compliance.
• Analytics logs – twenty-five months in aggregate form.
• Data is deleted or anonymized after these periods unless law requires longer storage.⸻7 Your choices and rightsWhere applicable law permits, you may
• Request a copy of your personal data.
• Correct inaccurate data.
• Ask us to delete or restrict processing.
• Object to marketing messages.
• Request data portability.Send any request through the secure form linked below. We respond within thirty days.8. Children’s privacyThe Site is not directed to children under thirteen. If we learn we have collected data from a child we delete it promptly.9. International transfersData is stored and processed in the United States. By using the Site from another country you consent to that transfer.10. Changes to this policyWe may update this policy as our services evolve. The “Last updated” date reflects the current version. Significant changes will be posted on the Site.11. ContactUse the secure form at vix.vcscitizen.org/contact for any privacy question or request. We review messages within two business days.
Vix Academy
Welcome to Vix Academy, the learning forge of Vanguard Citizen Services. Here you will master everyday technology in clear, focused lessons that fit a short break. Start with the Basics, move into Buying Guides, and finish with Security skills that keep your data safe. When you are ready for personal guidance, book a session and a Vanguard Knight will stand beside you.