Vix Technology Consulting and Setup
Your technology. Our mission.
Vix Technology Consulting and Setup is your personal tech partner, built for households and small businesses that want more than just repairs. We bring clarity to every screen, device, and network, offering hands-on setup, practical coaching, and honest guidance that puts you in control. Led by Commander Q and rooted in the mission of Vanguard Citizen Services, Vix is a local and independent service designed to empower you with technology, not overwhelm you. Whether you need quick advice or a complete setup, you get straight answers and real support with every visit.
Hours:
Mon-Fri: 10am-5pm Eastern
Sat: 10am-4pm Eastern
Sun: Closed
© 2025 Vanguard Citizen Services. All rights reserved.
“Vix” is a service mark of Vanguard Citizen Services
Vix Service Tiers
SCOUT
Price: Remote guidance is free. On-site visit carries a $29.99 travel fee
Duration: 15 minutes remote or 30 minutes on-sitePerfect for:
• A single tech question that needs a clear answer now
• Buyers who want objective advice before spending hard-earned cash
• Seniors and students who learn best through live conversation
• Anyone testing the waters before booking a larger service
_____Available services:
• Remote call: one focused question, screen-share optional
• On-site visit: the same focused advice plus a quick visual check of one device
• Optional single-device setup offered on-site for 10 USD if the technician confirms it fits the appointment window
_____Limits and exclusions:
• No drilling, wall mounting, cable runs, or advanced configurations
• Only one device inspected; extra work moves to the Knight tier or a follow-up Scout sessionService Warranty: None. This tier delivers knowledge, not ongoing coverage.
KNIGHT
Price: $49.99
Duration: 75 minutes on-sitePerfect for:
• Getting several new devices online in one visit
• Erasing Wi-Fi dead zones with a basic mesh install
• Moving up to 25 GB of photos, files, or game saves to a fresh machine
• Parents who want a fast security tune-up on kids’ gear
• Learners who prefer a side-by-side walkthrough instead of DIY videos
_____Available services:
• Set up and connect up to three devices from this list:
• TVs up to 43 inches (stand placement only, no wall mounting or drilling)
• Tablets, mobile phones, smart cameras that sit on a shelf or desk (no exterior mounts)
• Printers, video-game consoles, digital cameras
• Set up Windows PCs and laptops, Apple Macs and MacBooks
• Join each device to Wi-Fi and verify speed
• Transfer or back up up to 25 GB of data
• Install critical updates and run a basic security scan
• Fine-tune everyday settings for privacy and performance
• Provide a guided, hands-on tutorial so you can repeat the steps with confidence
_____Limits and exclusions:
• No wall mounting, drilling, cable runs, or advanced network or business configurations
• Extra devices may be added at the technician’s discretion for $10 USD each if time allowsService Warranty: Seven-day revisit or virtual tweak within the original scope.
COMMANDER
Price: $129.99
Duration: 180 minutes on-sitePerfect for:
• Clients who want a single visit to handle an entire room or small home
• Families upgrading several devices at once and needing seamless data transfers
• Tech illiterates and college students who prefer white-glove service plus a thorough walk-through and purchasing advice.
_____Available services:
• Set up and connect up to seven devices from this list:
• TVs up to 43 inches, stand placement only, no wall mounting or drilling
• Tablets, smartphones, smart cameras placed indoors (no exterior mounting)
• Printers, video-game consoles, digital cameras
• Windows PCs and laptops, Apple Macs and MacBooks
• Deploy or expand a mesh Wi-Fi network and verify coverage in key rooms
• Transfer or back up data above 25 GB, including photos, media libraries, and game saves
• Install essential updates, enable basic security, and optimize everyday settings
• Provide a deep, hands-on orientation so every user feels confident
_____Limits and exclusions:
• No drilling, wall mounting, cable runs, or advanced network or business configurations.
• TV Transport limited to items 43 inches or smaller that fit safely in a standard vehicle.Service Warranty: Fourteen-day revisit or virtual tweak within the original scope.
How It WorksUse the form below to request a session. Once we receive your request, we’ll follow up to confirm details and schedule your appointment.This form does not guarantee a booking. It helps us prioritize who needs help first and how long it may take. For a question about something else, contact our Support
Welcome to the support wing of Vix Technology Consulting and Setup.
Here you can request follow-up help, schedule a warranty visit, or get quick answers to common questions.
Service Terms and Conditions
Last updated: 29 June 2025
1. Who We AreVix Technology Consulting and Setup is a service arm of Vanguard Citizen Services. We provide on-site and remote technology guidance and basic device setup for households and small offices within the Louisville Metro, Hardin County, and Fort Knox areas.2. Definitions
• Client – the person or entity booking a service
• Scout, Knight, Commander – the three service tiers described on our website
• Add-on – any optional service chosen during or after booking, including concierge pickup, extra device setup, or extended travel
• Technician – the representative of Vix Technology Consulting and Setup who performs the service3. Scope of ServicesWe handle standard consumer devices such as computers, laptops, tablets, phones, printers, TVs up to forty-three inches on a stand, smart cameras that sit on a shelf, routers, and game consoles.
We do not perform tasks that require drilling, wall mounting, cable runs, electrical work, business-grade network configuration, or any service that by law needs a licensed contractor.4. Booking and Payment
• All appointments must be paid in full at the time of booking through Stripe or Square.
• Prices for each tier and any add-ons appear on the booking page.
• Mileage fees apply at 0.75 USD per mile, one way, beyond our published service map.5. Reschedule and Cancellation
• You may reschedule once with at least twenty-four hours’ notice by using the link in your confirmation email.
• Missed appointments or reschedule requests inside twenty-four hours forfeit the fee. You will need a new booking.6. Client Responsibilities
• Provide safe access to the service location and any necessary passwords or credentials.
• Back up important data before the appointment.
• Have original store receipts ready if you have already purchased items yourself.7. Data Protection and Data Loss WaiverWe take reasonable steps to protect files during transfers, updates, and setup. Electronic storage media can fail without warning. By booking our service, you confirm that you have backed up all important data and you agree that Vix Technology Consulting and Setup is not responsible for any data loss that occurs during or after service, except in cases of willful misconduct.8. Limited Service Warranty
• Scout tier – knowledge only, no warranty
• Knight tier – one follow-up visit or virtual tweak within seven calendar days on work performed
• Commander tier – one follow-up visit or virtual tweak within fourteen calendar days on work performedWarranty does not cover issues caused by user actions, third-party software, internet outages, or hardware failure.9. Limits of LiabilityTo the fullest extent permitted by law, Vix Technology Consulting and Setup and its technicians are liable only for direct damages proven to result from gross negligence or willful misconduct. Liability is capped at the total amount paid for the specific service. We are not liable for indirect, incidental, or consequential damages such as lost profits, lost savings, or lost data.10. Add-ons and Extra Device Setup
• Concierge pickup and delivery – 29.98 USD, see Section 11
• Extra device setup – 10.00 USD per device, allowed only if the technician confirms that time permits
• Extended travel radius – 0.75 USD per mile, one way, outside the service mapIf requested work will exceed the scheduled window, you may upgrade to the next tier or book a new session.11. Concierge Pickup and Delivery
• We charge 29.98 USD to purchase and transport items on your behalf.
• The fee is waived if you choose to purchase and transport the items yourself.
• We act as your agent, purchase products at retail price, keep the receipts, and charge you that exact cost with no markup.
• Transport is limited to items forty-three inches or smaller that fit safely in a standard vehicle.
• Mileage fees still apply if the pickup location is outside our service map.12. Insurance NoticeAt this time Vix Technology Consulting and Setup does not carry general liability or professional liability insurance. By booking a service you acknowledge this fact and accept the associated risk. If we obtain coverage in the future we will update these terms and provide certificates upon request.13. AmendmentsWe may change these terms without prior notice. The version in effect on the day you book will govern your service.14. Governing LawThese terms and all services are governed by the laws of the Commonwealth of Kentucky. Any disputes must be filed in the state or federal courts located in Louisville, Kentucky.15. ContactQuestions about these terms or about your service? Visit our website Contact LinkBy completing your booking you confirm that you have read, understood, and agree to these Service Terms and Conditions.
Privacy Policy
Last updated 29 June 2025
Vix Technology Consulting and Setup (“Vix”) is a lightweight, mobile technology service focused on setup and coaching. Vix is independently owned and operated by Commander Q of Vanguard Citizen Services (“VCS”). This policy explains what information we collect through our website, blogs, booking pages, and contact forms (collectively, the “Site”), how we use it, and what choices you have.
1. WHO WE AREVix Technology Consulting and Setup is a service led and operated by Commander Q as part of Vanguard Citizen Services. When this policy says “we,” “our,” or “us,” it refers to Vix and VCS working together under unified management and a shared email address.
2. INFORMATION WE COLLECTWe collect only what we need to deliver our services.
• Contact details such as your name, email address, phone number, city, and any message you send
• Booking data such as service tier, preferred date, device type, and service address
• Payment information. Stripe or Square processes your card payment. We never see or store full card numbers
• Usage data such as pages visited, browser type, and cookie identifiers. Google Analytics and server logs supply this data
• Communications such as emails, chat records, and support call recordings when you interact with usYou can block or delete cookies at any time through your browser settings.
3. HOW WE USE YOUR INFORMATION• Schedule, confirm, and deliver the services you request
• Send invoices, receipts, reminders, and follow-up notes
• Respond to questions and provide support
• Improve our Site and develop new services
• Detect fraud, secure our systems, and comply with lawWe do not sell or rent your personal information.
4. SHARING AND DISCLOSUREWe share information only when necessary:
• Service providers help us process payments, manage bookings, send emails, deliver analytics, and host our Site
• Trusted partners or contractors may receive limited information only as needed to fulfill service requests
• Legal or government authorities may receive information if required by subpoena, court order, or law
• If we merge, sell, or transfer the business, your data may move to the successorAll service providers and partners must keep your data confidential and use it only for agreed purposes.
5. DATA SECURITYWe use HTTPS encryption, strong passwords, and two-factor authentication on administrative accounts. No system is perfect, but we work continuously to protect against loss, misuse, or unauthorized access.
6. DATA RETENTION• Booking records and invoices are kept for seven years to meet tax requirements
• Support emails and chat logs are kept for up to three years, then deleted
• Analytics data remains in Google Analytics for twenty-six months
You may request deletion of personal data that we are not required to keep.
7. YOUR CHOICES AND RIGHTS• You can review or update your information by contacting us
• You can opt out of newsletters by clicking “unsubscribe” or contacting us directly
• You can request deletion of any personal data we no longer need
• California residents may request a list of personal data we hold and may ask for deletion under the California Consumer Privacy Act
8. CHILDREN’S PRIVACYOur Site is not directed to children under thirteen. We do not knowingly collect information from children. If we learn that we have, we will delete the data promptly.
9. INTERNATIONAL VISITORSWe operate in the United States. If you visit from another country, you consent to processing and storage in the United States, which may have different privacy laws than your own country.
10. CHANGES TO THIS POLICYWe may update this policy at any time. The “last updated” date at the top shows when the latest change occurred. Significant changes will be posted on the Site.
11. CONTACTFor questions about this policy or about your personal data, use our contact formBy using the Site or booking a service, you confirm that you have read and understood this Privacy Policy.
TERMS OF USE
Last updated: 29 June 2025
These Terms of Use govern your access to and use of the websites, blogs, and online booking pages operated by Vanguard Citizen Services (VCS) and its service arm Vix Technology Consulting and Setup (Vix). By visiting or using any part of the site you agree to follow these terms. If you do not accept them, do not use the site.1. WHO MAY USE THE SITEYou must be at least thirteen years old and able to form a binding contract under applicable law. You may use the site only for lawful purposes and only in the manner described here.2. INTELLECTUAL PROPERTYAll text, graphics, logos, audio, video, and software on the site belong to VCS, Vix, or our content suppliers. You may view, download, or print pages for personal, non-commercial use, provided you keep all copyright notices intact. No other use is allowed without written permission.3. USER CONTENTIf you submit a comment, message, form entry, or any other material, you grant VCS and Vix a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute that content to operate and improve the site and our services. You confirm that your submission does not infringe anyone else’s rights or contain unlawful material.4. ACCEPTABLE USEYou agree not to
• upload or transmit anything unlawful, harmful, or misleading
• attempt to gain unauthorized access to any part of the site or its data
• interfere with the security or performance of the site
• copy or scrape site content for commercial reuse without permission5. THIRD-PARTY LINKSThe site may link to external websites we do not control. We are not responsible for their content, privacy practices, or terms. Visiting those sites is at your own risk.6. INFORMATION ONLY, NO GUARANTEEContent on the site is provided for general information. While we work hard to keep it accurate, we make no warranties of any kind, express or implied, about completeness, accuracy, reliability, or suitability. Pricing and service details may change without notice and become effective when posted.7. DISCLAIMER OF WARRANTIESThe site is offered “as is” and “as available.” VCS and Vix disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted, secure, or error-free.8. LIMITATION OF LIABILITYTo the fullest extent allowed by law, VCS, Vix, their owners, employees, and volunteers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or use, arising from or related to your use of the site. Our total liability for any claim is limited to one hundred dollars.9. INDEMNIFICATIONYou agree to defend, indemnify, and hold harmless VCS, Vix, and their owners, employees, and volunteers from any claims, damages, or expenses arising out of your use of the site, your violation of these terms, or your violation of any rights of a third party.10. CHANGES TO THE TERMSWe may modify these Terms of Use at any time. The “last updated” date at the top will change. Continued use of the site after a revised version is posted means you accept the new terms.11. GOVERNING LAWThese terms are governed by the laws of the Commonwealth of Kentucky without regard to conflict-of-law principles. Any dispute must be brought in the state or federal courts located in Louisville, Kentucky, and you consent to their jurisdiction.12. SEVERABILITYIf any provision of these terms is found unenforceable, the remaining provisions remain in full force.13. ENTIRE AGREEMENTThese Terms of Use, together with the Privacy Policy and Service Terms and Conditions, form the entire agreement between you and VCS and Vix regarding the site.
Vix Academy
Welcome to Vix Academy, the learning forge of Vanguard Citizen Services. Here you will master everyday technology in clear, focused lessons that fit a short break. Start with the Basics, move into Buying Guides, and finish with Security skills that keep your data safe. When you are ready for personal guidance, book a session and a Vanguard Knight will stand beside you.